WE ARE RETSIS
RETSIS is a company created by the RTS Group in 2000 to meet new insurance market demands. We provide our clients with global customised solutions that include comprehensive claims management and field and remote loss adjusting services.
We have highly experienced professionals with a proven track record that engage in continuous professional development. Every year we run internal procedure and quality control audits and are subject to our clients’ external audits to ensure the excellence of our work.
The international business group RTS was founded in 1989 and has its own offices in Spain, Portugal and South America. Since its beginnings, its business has focused on claims management and adjusting losses in industrial risks and all types of technical sectors.
Other companies in the RTS group:
RTS International Loss Adjusters: focuses its activity on industrial, commercial and specialised risks.
RTS LCC (Large and Complex Claims): a division that responds to our clients’ specific needs and focuses on the most complex claims. Focuses its activity on industrial, commercial and specialised risks.
VRS >> RTS international group (VRS Adjusters): loss adjusting network we founded with over 450 offices in 140 countries across all the continents.
Management team
Luis studied architecture at the Polytechnic University of Barcelona. He is also an APCAS and UNESPA qualified loss adjuster and recognised as a FUEDI NLAE and ELAE. He has over 25 years’ experience in loss adjusting and claims management nationally and internationally.
Concha has over 20 years’ experience in the sector managing teams to process losses in industrial risks, business insurance and private insurance. She has also worked as a claims manager in insurance firms, leading multidisciplinary teams dealing with the insured. As a result of her training, she is a specialist in insurance and legal liability.
Mercedes is responsible for managing frequent claims nationally and internationally and for forming teams to manage large commissions with over 50,000 claims. She has over 20 years’ experience and has been trained in employment relationships and human resources. She is also recognised as a FUEDI National Claims Technician.
Luís Fortuny
Director
Concha Cuervo
TPA Manager
Mercedes Marhuenda
Platform Manager
Luis studied architecture at the Polytechnic University of Barcelona. He is also an APCAS and UNESPA qualified loss adjuster and recognised as a FUEDI NLAE and ELAE. He has over 25 years’ experience in loss adjusting and claims management nationally and internationally.
Luís Fortuny
Director
Concha has over 20 years’ experience in the sector managing teams to process losses in industrial risks, business insurance and private insurance. She has also worked as a claims manager in insurance firms, leading multidisciplinary teams dealing with the insured. As a result of her training, she is a specialist in insurance and legal liability.
Concha Cuervo
TPA Manager
Mercedes is responsible for managing frequent claims nationally and internationally and for forming teams to manage large commissions with over 50,000 claims. She has over 20 years’ experience and has been trained in employment relationships and human resources. She is also recognised as a FUEDI National Claims Technician.
Mercedes Marhuenda
Platform Manager
